Privacy Policy
Effective Date: August 10, 2026
Titan Surfaces ("Titan Surfaces," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your information.
By using our website or interacting with Titan Surfaces, you agree to the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with Titan Surfaces, we may collect the following types of information.
Information You Provide
You may voluntarily provide information when you:
- Contact us through our website
- Request information about our products
- Become a Titan Surfaces dealer
- Subscribe to marketing communications
- Request product literature, installation guides, or technical resources
- Communicate with us by email, phone, or other methods
This information may include:
- Name
- Company name
- Job title
- Email address
- Telephone number
- Mailing address
- Any information you choose to provide in your message
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Time spent on pages
- Referring website
- Date and time of your visit
This information helps us understand how visitors use our website, improve website performance, and enhance the overall user experience.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Better understand how visitors use our website
Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain areas of our website.
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and requests
- Provide customer service and technical support
- Process dealer applications and maintain dealer relationships
- Send product announcements, newsletters, marketing communications, and educational resources
- Improve our website, products, and services
- Monitor website performance and usage trends
- Protect the security of our website
- Comply with legal obligations
Marketing Communications
If your business has an active account with Titan Surfaces, requests information from us, or otherwise provides contact information, we may send marketing communications regarding:
- New product launches
- Product updates
- Installation resources
- Technical information
- Company news
- Promotions, events, and educational content
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Please note that opting out of marketing communications will not prevent us from contacting you regarding account-related matters, product safety notices, warranty information, order updates, or other operational communications when appropriate.
Third-Party Services
We work with trusted third-party service providers that help us operate our website and conduct business.
These providers may assist with services such as:
- Website hosting
- Website analytics
- Email marketing
- Customer relationship management
- Product visualization tools
- Technical support
- Website performance and security
Some website features may direct you to third-party services or allow you to interact with tools operated by third parties. Information you provide through those services is subject to the privacy policies of the applicable provider.
How We Share Information
Titan Surfaces does not sell your personal information.
We may share information:
- With trusted service providers that perform services on our behalf
- When required by law or legal process
- To protect our rights, property, customers, or the security of our business
- As part of a business transaction such as a merger, acquisition, financing, or sale of assets
Information Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect the information we collect.
However, no method of transmitting information over the Internet or storing electronic information can be guaranteed to be completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
Your Choices
You may:
- Update or correct your contact information
- Request that we update your preferred email address for communications
- Unsubscribe from marketing communications
- Contact us with questions regarding your personal information
Where required by applicable law, you may also request access to or deletion of certain personal information that we maintain.
Additional Privacy Rights
Residents of certain states or jurisdictions may have additional privacy rights under applicable law. Titan Surfaces will respond to verified requests regarding personal information in accordance with applicable legal requirements.
User-Generated Content
From time to time, Titan Surfaces may feature photos, videos, testimonials, or other content submitted by dealers, customers, or other members of our community.
If you voluntarily submit content to Titan Surfaces or grant us permission to share content you have posted publicly, you retain ownership of your content while granting Titan Surfaces a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, display, and distribute that content in connection with our marketing, advertising, website, social media channels, printed materials, and other promotional efforts unless otherwise agreed.
Titan Surfaces will not intentionally use user-generated content without permission when permission is required.
Third-Party Websites
Our website may contain links to third-party websites or services for your convenience. Titan Surfaces is not responsible for the privacy practices, security, or content of websites we do not own or control.
We encourage you to review the privacy policies of any third-party websites you choose to visit.
Children's Privacy
Titan Surfaces' website is intended for business professionals and consumers researching flooring products. It is not directed to children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or website functionality.
Any updates will be posted on this page with a revised Effective Date. Your continued use of our website following the posting of changes constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
Titan Surfaces 1546 US-76 Chatsworth, GA 30705
Phone: (866)-735-6570 Email: info@titansurfaces.com